Tune Talk Technical FAQs

TuneTalk Technical FAQs

1.	How to check the credit balance?
	From your phone press *133# and press dial button.
2	How do I top up my account?
	Press *122*<16 digit PIN follow with # example: *122*16 digit code PIN# Press SEND
3	What should I do if I cannot receive call or make call out?
	You can do attempt these steps first: - From your phone, go to settings. Select network settings. Choose option "MANUAL". Search network and choose other than your current service provider (i.e. Maxis, Digi) until your selection has been rejected. Choose again option "MANUAL" and choose network Tune Talk or Celcom. Clear all call list. Off mobile phone and on after 15 minutes. Try to make call. If problem persists please call TuneTalk Customer Service at 03-79490000. You will get immediate assistance from 8.00a.m to 10.00p.m.
4	What should I contact if I have technical issues with my service?
	You can contact Tune Talk customer service by dialing 13100 or 03-79490000. You will get immediate assistance from 8.00a.m to 10.00p.m. Provide the particular as below: • Name • Nric/Passport# • Mobile Number
5	What should I do if I cannot send or receive sms?
	Go to message setting Choose text message Change APN/Service centre Number to +60193900045 Save and off and on phone Try to send sms If problem persists please call Tune Talk Customer Service at 03-79490000 or 13100. You will get immediate assistance from 8.00a.m to 10.00p.m.
6	Can I retain my existing number from other network?
	Yes. It is called Mobile Number Portability (MNP); also known as Port-In. You can do it yourself or you can ask your service center or branch to do it.
7	Why my MNP (Port In) does get rejected?
	3 Possibilities for port-in rejected: Information registered for two service providers not match Wrong selection of service provider NRIC registered in Tune Talk and existing service provider not match.
8	What should I do if MNP got rejected? Steps are below: -
	Go to current service providers. Ask to check and confirm the IC number and name registered. Feedback to Tone Excel to reprocess back after your detail is corrected.
	Services
9	How do I activate the GPRS?
	From the phone, dial *111# The menu will appear, choose the number 4 for Services, and then will appear the menu again. Choose number 1 for GPRS. The GPRS will activate automatically.
10	How do I subscribe Tune Buddies?
	Get CHEAPER call rates with Tune Buddies! Find out more by Click the link given: Click
11	International Roaming
	Now you can stay connected while traveling! For your convenience, all subscribers are automatically provided this service and configurations are not needed. And you also have the option to Direct Dial (at selected countries) or using the Call Back option for greater saving. For more Information, view this link: Click
12	IDD call Rates
	Click
13	Voice mail
	How to retrieve voice mails? • Dial 13103 to listen to you voicemails How to cancel voicemails? • Go to Setting>Call Setting>Call divert>Divert all voice call>Cancel
14	How do I get PUK No. if my sim card blocked?
	You PUK are printed on your sim card which is an 8 digit number. Contact Tune Talk customer care at 03-79490000 or 13100.
15	How do I activate my Tune Talk SelfCare account?
	You can activate or reset Tune Talk SelfCare account by following these steps: Insert your SIM card to your mobile phone. Make outgoing call or SMS to your friends. Go to Tune Talk self care website: www.tunetalk.com. Sign up for a new subscriber and click at the forgot password as a first time log in. Enter your NRIC / Passport # and TuneTalk mobile number. Click reset password or Log In. You should receive your temporary password shortly to log into the Tune Talk Selfcare account. Members who already sign up can use existing self care users and proceed. Once successfully log in you will be able to change the password. Any problems or enquiries should email or talk to Customer Service at 03-79490000 or 13100.